Cancellation Policy


  1. There will be no refunds for a completed Experience. Should you be unhappy with an Experience, you will be provided the opportunity to provide feedback which Pally Asia will review.

  2. Where there is a cancellation made within 24 hours of an Experience where the Client has confirmed the Pally, the Experience will be treated as completed and no refunds will be made to the Client.

  3. Cancellations made by a Client >24 hours before an Experience will be fully refunded.

  4. When Chat/Call via the Pally App is enabled between a Client and a Pally >24 hours before an Experience, the Experience will be treated as commenced and no refunds will be made to the Client.

  5. The Pally has the right to end the Experience should he/she feel that any of the Terms or Code of Conduct have been violated or if he/she feels in any way threatened during the Experience. The Experience will be treated as completed and no refunds will be made to the Client.

  6. Funds added to wallet via Pally Asia's mobile application cannot be refunded for cash.

Should you have any questions, please contact us at admin@pally.asia.

Last updated Saturday, July 15, 2017